Your privacy is very important to us. This policy explains how we collect, use, and protect the personal information you provide when booking or staying with us.
1. Information We Collect
- Personal details such as name, phone number, address, and email provided during booking.
- Government-issued ID information for verification at check-in.
- Payment details (processed through secure third-party gateways).
- Preferences or requests you communicate for your stay.
- Technical data such as IP address when accessing our website.
2. How We Use Your Information
- To confirm and manage your reservations effectively.
- For billing, payments, and refund processing purposes.
- To improve hotel services, offers, and guest experience.
- To comply with legal, tax, and security obligations.
- For communication about promotions or hotel updates (only if opted-in).
3. Data Protection
- We implement strict security measures to protect your personal data.
- Sensitive details like payment methods are encrypted and never stored in plain text.
- Only authorized staff have access to guest data for operational purposes.
4. Sharing of Information
- We do not sell or share guest data with third parties for marketing purposes.
- Information may be shared with trusted partners (e.g., banks, payment gateways) to complete transactions.
- We may disclose data if required by law, government, or court orders.
5. Guest Rights
- You may request a copy of the information we hold about you.
- You can correct or update your personal details anytime.
- You may withdraw consent from marketing communications.
- You may request deletion of personal data where legally possible.
6. Cookies and Tracking
Our website may use cookies to improve functionality and gather anonymous usage statistics. You can manage cookie preferences through your browser settings.
7. Contact Us
If you have any questions about our privacy practices, please contact us at gvpratap@yahoo.com or call us at (+91) 7666502402.