We value your trust and aim to make your booking experience clear and hassle‑free. The following refund and cancellation policies are designed to balance guest flexibility with our operational requirements.
1. Cancellation Timeline
- Cancellations made more than 48 hours before check‑in receive a 100% refund.
- Cancellations within 48 hours of check‑in are charged one night’s stay.
- No‑shows are treated as late cancellations with no refund.
- Group bookings may have special cancellation terms which will be communicated during booking.
- Booking modifications requested less than 24 hours before arrival may not be accommodated.
2. Refund Process
- Refunds are credited back to the original payment method.
- Processing takes 7–10 business days, depending on banks.
- Additional processing fees (if any) by payment partners are non-refundable.
- Guests should retain cancellation confirmation emails for reference.
3. Non‑Refundable Bookings
- Discounted promotional rates are not eligible for refunds.
- Holiday and festival-season bookings may be fully non-refundable.
- Advance purchase bookings generally cannot be modified or cancelled.
4. Modifications
- Requests must be made at least 48 hours prior to arrival.
- Rate differences from changes must be paid in advance.
- Extensions are subject to room availability and updated tariffs.
- Shortened stays after check-in are non-refundable.
5. Force Majeure
- Events like natural disasters, pandemics, or government restrictions qualify as force majeure.
- Guests may request rescheduling with no extra cost during such events.
- Refunds under force majeure are solely at the hotel’s discretion.
6. Contact for Refunds
For cancellation requests, refund queries, or assistance, please contact our front desk or email gvpratap@yahoo.com. You may also call us at (+91) 7666502402. We will ensure your concerns are addressed promptly and professionally.